Help & FAQs

We currently ship to:

• The United States
• Canada
• Europe (with some exceptions)
• Australia
• Asia (with some exceptions)
• Middle East (with some exceptions)

If you are located outside these areas or would like to inquire about shipping to a different destination, please contact us. We'll do our best to accommodate your request.

We offer free shipping depending on your location and the total amount of your order. Shipping costs will be calculated at checkout.

The majority of our US orders are shipped from our warehouse in the USA. In some cases, depending on stock availability, your order may be shipped from our EU warehouse. Customers outside the USA receive their orders from our EU warehouses.

This approach allows us to keep products in stock, reduce waiting times, and offer the best possible shipping rates for your region.

• USA: 3-7 business days
• EU & Europe: 3-7 business days
• Rest of the world: 4-12 business days

For more detailed shipping information, please see our Shipping Policy.

Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment.

We store part of our inventory in Amazon warehouses so we can ship your order faster and more reliably. This way, you benefit from Amazon’s quick logistics while still ordering directly from us.

The product is always original, brand-new, and backed by our customer support.

We apologize if your order arrives damaged! Please get in touch with us as soon as possible by emailing at orders@verybarista.com. Include photos of the damaged product and packaging so we can assist you in resolving the issue. We’ll either send you a replacement or offer a refund, depending on your preference and product availability.

We understand that things can change! If you need to cancel your order, please email us at orders@verybarista.com as soon as possible. We’ll assist you with the cancellation process, depending on the order status.

We love hearing from our customers! If you have any questions, concerns, or feedback, please don’t hesitate to reach out to us through our contact form. We guarantee a response within 24 hours. Please note, inquiries sent on Fridays will be answered by Monday, though we might get back to you even sooner! You can also DM us on social platforms for a quicker response.

Currently, we do not offer direct exchanges. However, if you'd like to exchange an item please email us at orders@verybarista.com. If you need help, our team is here to assist with any questions or concerns you may have!

We want you to be happy with your purchase! To return an item, please contact us at orders@verybarista.com. Ensure it is returned within 30 days of receiving your order. The product must be:

• In its original condition
• Unused
• Have tags still attached
• Include all original packaging

Please note that return shipping is at your expense. If you have any questions or need assistance, please contact us.

Refunds are processed within 14 business daysfrom the day we receive your returned item(s).

Absolutely. Every product we sell is 100% authentic. We source directly from manufacturers or licensed distributors, and we work hard to obtain the necessary authorizations and qualifications to carry their products.

We receive many requests to sell different brands, but we only select the ones we personally believe in and are fully confident about in terms of quality, performance, and authenticity. All items are delivered in their official factory packaging (if provided), exactly as the brand intended.

We work exclusively with the brands themselves or their official distributors in Europe and the USA. This ensures full authenticity and quality control.

Yes. Whenever a brand provides retail packaging, we ship it factory-sealed exactly as intended. Some products, however, are supplied by the manufacturer without retail packaging. In those cases, authenticity is guaranteed through official engravings, stickers, or markings, so you can be confident you are receiving a genuine product.

We are committed to selling only genuine products. Unlike unauthorized sellers, we obtain goods directly from the manufacturer or their approved partners, and many products include official stamps, engravings, or packaging seals as proof of authenticity.

Yes. We work hard to obtain the necessary authorizations and qualifications to sell the brands we carry. Many manufacturers list us as official partners.

Yes. All products are covered by the original brand warranty where applicable, since we sell only through official supply channels.

We do not break manufacturer seals, but we carefully check every shipment for authenticity, correct labeling, and condition before sending it to you.

Yes. If you have questions about a particular item, we’re happy to provide details to confirm its authenticity.